Privacy Policy

Welcome to Safe. We are deeply committed to protecting your personal information and your right to privacy. Because our platform handles sensitive healthcare and location data, we hold ourselves to the highest standards of data security.

Information We Collect

We only collect the information absolutely necessary to facilitate secure, trusted healthcare matching. This includes:

• Identity Data: Names, email addresses, phone numbers, and profile photos.
• Location Data: Country, state, city, and street addresses to match you with local care.
• Medical & Care Data: (For Patients) Mobility status, care requirements, emergency contacts, and securely uploaded medical documents.
• Credential Data: (For Providers) NMC License numbers, CVs, educational certificates, and employment history.

How We Use Your Information

Your data is never sold. We use it strictly to operate the Safe platform:

• To verify the identities and professional credentials of all healthcare providers.
• To accurately match patient care requests with qualified, local professionals.
• To facilitate secure, encrypted communication between matched parties.
• To maintain our trust-based rating and review ecosystem.

Data Security & Retention

We implement robust, industry-standard security measures, including Google Firebase infrastructure, to protect your data. All chat communications between patients and providers are highly secured. Medical documents are stored in private, restricted cloud buckets and are only accessible by authorized administrators and directly matched care providers. You may request the deletion of your account and associated data at any time.